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About Us

Effective Date: June 30, 2026

Welcome to Cargobid (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, protect, and process your personal information when you visit our website, interact with our customer support team, use our services, or communicate with us through the Meta WhatsApp Business Platform, Rich Communication Services (RCS), email, SMS, telephone, or other approved communication channels.

This Privacy Policy has been prepared in accordance with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (to the extent applicable), and other relevant legal and regulatory requirements.

By accessing our website or using any services offered by Cargobid, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Introduction

Cargobid provides logistics-related services and customer communication solutions designed to facilitate service enquiries, shipment-related updates, quotations, customer support, and other business communications.

To provide these services efficiently, we collect certain personal and technical information. We process such information only for legitimate business purposes, legal obligations, contractual performance, security, fraud prevention, customer support, and where applicable, based on your consent.

Our objective is to maintain transparency regarding how your information is collected and handled while implementing appropriate safeguards to protect your privacy.

2. Information We Collect

Depending on your interaction with Cargobid, we may collect the following categories of information.

A. Personal Information

You may voluntarily provide:

Full name
Mobile number
Email address
Company or business name
Billing information
Shipping or correspondence address
Government-issued tax details where required
Service enquiry details
Customer support requests
Feedback and survey responses

B. Business Information

For business customers, we may collect:

Organization details
Authorized representative information
GST information (where applicable)
Business contact information
Invoicing details
Service agreements

C. Device Information

When you access our website or online services, we may automatically collect:

IP address
Browser type and version
Operating system
Device model
Language preferences
Time zone
Referring website
Date and time of access
Device identifiers
Network information

D. Cookies and Similar Technologies

We may collect information through:

Cookies
Session cookies
Persistent cookies
Pixel tags
Web beacons
Analytics technologies
Local storage technologies

These technologies help us improve website functionality, security, performance, and user experience.

E. Message Data

Where you communicate with us using WhatsApp Business Platform, RCS, email, or similar channels, we may process:

Phone number
Message content voluntarily shared
Message timestamps
Delivery status
Read receipts (where available)
Conversation history
Customer support records
Attachments voluntarily submitted

We process message data only for legitimate business purposes and applicable legal requirements.

3. Purpose of Data Collection

Cargobid collects personal information for purposes including:

Providing requested services
Managing customer enquiries
Processing quotations
Delivering shipment-related communications
Managing customer accounts
Sending invoices and receipts
Providing customer support
Improving service quality
Detecting fraud
Maintaining platform security
Meeting legal and regulatory obligations
Conducting internal audits
Business analytics
Service improvement
Responding to lawful requests from authorities
Sending promotional communications where legally permitted and consent has been obtained when required

We collect only information reasonably necessary for these purposes.

4. Consent for WhatsApp & RCS Data Processing

Where communications are conducted through the Meta WhatsApp Business Platform or RCS Business Messaging, Cargobid processes personal information in accordance with applicable platform requirements and law.

By initiating communication with us or opting in to receive messages, you acknowledge that:

You authorize Cargobid to send transactional and service-related communications.
Promotional communications will be sent only where permitted by law and based on an appropriate lawful basis, including consent where required.
Your phone number and message metadata may be processed to facilitate message delivery and customer support.
You may opt out of promotional messages at any time by following the unsubscribe instructions or contacting us directly.

Message delivery remains subject to the availability of Meta systems, Google services, telecom operators, internet connectivity, and compatible devices.

5. Legal Basis for Processing

Depending on the nature of the information, Cargobid processes personal data on one or more of the following legal bases:

Your consent.
Performance of a contract or pre-contractual steps.
Compliance with legal obligations.
Protection of legitimate business interests, provided such interests do not override your rights.
Fraud prevention and platform security.
Compliance with government or regulatory requirements.

Where consent is relied upon, you may withdraw it at any time, subject to legal or contractual limitations.

6. How We Use Collected Data

Your information may be used to:

Deliver requested services.
Verify your identity where appropriate.
Respond to enquiries and support requests.
Manage logistics-related communications.
Send shipment updates and notifications.
Process payments and billing.
Improve website functionality.
Monitor platform performance.
Prevent unauthorized access and fraud.
Conduct quality assurance.
Maintain communication history.
Resolve disputes.
Comply with legal obligations.
Develop new services and operational improvements.

We do not sell your personal information to third parties.

7. Data Retention & Deletion

Cargobid retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including legal, regulatory, contractual, accounting, dispute resolution, and operational requirements.

Retention periods may vary depending on the type of information and applicable law.

When information is no longer required, we will take reasonable steps to:

Permanently delete it,
Anonymize it, or
Securely archive it where legally required.

Where deletion requests are received, we will evaluate and process them in accordance with applicable legal obligations and any records we are required to retain.

8. Data Sharing with Third Parties

To provide our services effectively, Cargobid may share limited information with trusted third parties where necessary.

These may include:

Meta Platforms for WhatsApp Business Platform messaging.
Google and supported RCS infrastructure providers.
Telecom network operators facilitating message delivery.
Cloud hosting and infrastructure providers.
Payment gateway providers.
IT service providers.
Customer relationship management systems.
Logistics or operational partners, where relevant.
Professional advisers, auditors, insurers, or legal consultants.
Government authorities, regulators, courts, or law enforcement where required by law.

All third parties are expected to process personal information in accordance with applicable legal and contractual obligations.

We do not sell or rent your personal information for unrelated third-party marketing.

9. Security Measures & Encryption

Cargobid implements reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

Our security practices may include:

Secure servers.
Access controls based on business need.
Password protection.
Encryption during transmission where supported.
Network monitoring.
Firewall protections.
Regular software updates.
Security assessments.
Employee confidentiality obligations.
Incident response procedures.

While we strive to protect your information, no internet-based transmission or storage system can be guaranteed to be completely secure. Users are encouraged to protect their own credentials and devices.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Remember user preferences.
Improve website performance.
Analyze traffic patterns.
Enhance security.
Measure service effectiveness.
Maintain session functionality.

Most web browsers allow users to manage or disable cookies. Certain website features may not function properly if cookies are disabled.

Where required by applicable law, we will seek appropriate consent before placing non-essential cookies.

11. Data Transfer & Storage (India-based)

Personal information is primarily stored and processed using systems located in India or through service providers that maintain appropriate safeguards.

In some cases, information may be processed in other jurisdictions by trusted service providers or platform operators, including Meta and Google, to support messaging, infrastructure, or cloud services.

Where cross-border processing occurs, Cargobid will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable law and contractual obligations.

12. User Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request updating of incomplete information.
Request deletion of information where legally permissible.
Withdraw consent where consent forms the basis of processing.
Object to certain processing activities where permitted by law.
Request information regarding how your data has been processed.
Submit complaints regarding privacy concerns.

To exercise these rights, please contact us using the details provided below. We may verify your identity before responding to certain requests.

13. Policy for Children

Our services are intended for individuals who are legally capable of entering into binding agreements.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

If we become aware that personal information relating to a child has been collected in violation of applicable legal requirements, we will take reasonable steps to delete such information promptly.

Parents or legal guardians who believe that a child has provided personal information may contact us to request its review or removal.

14. Updates to Privacy Policy

Cargobid may revise this Privacy Policy periodically to reflect changes in our services, legal obligations, technology, or business practices.

Updated versions will become effective upon publication on our website unless otherwise stated.

Users are encouraged to review this Privacy Policy regularly. Continued use of our services following any update constitutes acceptance of the revised Privacy Policy.

15. Governing Law (India)

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Pune, Maharashtra, unless otherwise required by applicable law.

Nothing in this Privacy Policy limits any statutory rights available to individuals under applicable Indian law.

16. Contact Information

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or the processing of your personal information, you may contact us using the following details:

Business Name: Cargobid

Address:
GAT NO. 048, Donje, Near Reliance Tower, Donje I.A.T., Pune – 411025, Maharashtra, India

Phone: +91 9921891123

Email: shaikh.7185@gmail.com

We will make reasonable efforts to respond to legitimate privacy-related requests within a reasonable time and in accordance with applicable law.

Final Statement

Cargobid values the trust placed in us by our customers, business partners, and website visitors. We are committed to handling personal information responsibly, lawfully, and transparently while maintaining appropriate safeguards to protect confidentiality, integrity, and availability of the information we process.

By continuing to use our website, services, or communication channels, including the Meta WhatsApp Business Platform and RCS Business Messaging, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of your information as described herein, subject to applicable law.

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